FAQs

Frequently Asked Questions

Will there be a washer/dryer in the apartments?
Yes, all apartment homes are furnished with full-size stackable Energy Star-rated machines. We also offer Energy Star-rated refrigerators.
Do all apartments have balconies?
Our 14th and 16th floors have accessible balconies that overlook the city.
Do you allow pets?
Yes, we love your fur babies! We will have the standard nonaggressive breed restrictions.
Do you have penthouses?
Yes, three apartment penthouses will be available on the 17th and 18th floors.
Will there be other retail businesses in the building?
Yes, it is our goal to offer retail space for small business owners.
Will there be a fitness center?
Yes, we will feature Fitness On Demand in a designated space.
Is parking available to residents?
We have a garage parking with both reserved and non-reserved options.
Is there a space available in the building for private entertaining/parties other than my apartment?
No, there are not.
Will you have smart home features?
Yes, we will offer IOTAS smart home hubs that will allow you to use a phone app to unlock your doors, adjust your home temperature, and provide the convenience of having your lights on when you come home.
Will there be controlled access to the building?
Yes, you will be able to use a guest pass through an app from your phone to allow access to your friends, family, deliveries, or pet sitters/walkers — all from the ease of your phone.
COVID-19 FAQ

How can I view an apartment without visiting the property in person?

  • Check out the Photo Galleries on our website.
  • View our Floorplans on our website.
  • Contact our leasing office and we’ll conduct a virtual tour.
  • Contact our leasing office and we’ll schedule a self-guided tour

I have a scheduled move-in/move-out, can that still happen?

  • Yes! Please contact us to schedule an appointment.

How can I stay connected with my neighbors and community?

  • Look for updates here – our website, resident portal, emails and on Facebook.

Is someone in the office?

  • Yes! We are working in the office during normal business hours. We are here to meet with you by phone and email.

How do I pay my rent?

  • We’re directing everyone to pay online. Either with ACH (check), Credit Card, or electronic Money Order. You can make these payments on our Portal. If you do not have access to our Portal, please contact the office by phone or email and we can get you set up.

Are amenities open?

  • At this time, all non-essential amenities are closed (Fitness Center, Pool, Business Center, etc.) All laundry facilities, where applicable, will remain open at this time.

Are you accepting packages?

  • At this time, we are directing deliveries to individual apartments first, then asking our residents to contact the office first to retrieve a package and have it waiting for you when you arrive. Where applicable, package lockers are accessible

How will my maintenance issues be addressed?

  • At this time, we are only addressing emergency maintenance requests. You can enter a service request on our Portal. Or you can call or email the office with the request.
  • Emergency repairs include leaks, heating/cooling issues, sewer backups, electrical issues, smoke detector malfunctions and the smell of gas.